Refunds &
Returns Page
Effortless solutions for your satisfaction
At Sardine & Anchovy, we believe in providing a hassle-free returns and exchanges process, ensuring your satisfaction and peace of mind.
Keep your
receipt safe!
If you’re not satisfied with the size, color, or variant you received, kindly verify if the product details correspond to our size, colour, or variant chart. In rare cases, mislabeling might occur.
Notify us, and we’ll be happy to help. For a different size, colour, or variant, reach out to us at help@sardineanchovy.com, and we’ll guide you through the next steps.
Return & Exchange
Time Frame
You have up to 14 days from the date of purchase to return or exchange your items. To be eligible, items must be in their original condition, packaging, and with labels intact. Moreover, the product should not have been used or worn except for trying it on.
** Please note that discounted items are not eligible for exchange or refund.
Step-by-Step
Returns & Exchanges Process
- Fill out the form below or contact us at help@sardineanchovy.com, providing your order number and the reason for the return or exchange.
- We’ll send you detailed instructions on how to proceed with the return or exchange.
- Pack the items in their original packaging and ensure that all labels are intact.
- Ship the package back to us using the method provided in our instructions.
- Once we receive and inspect the returned items, we’ll process your refund or exchange as quickly as possible.
Return Shipping Expenses
For incorrect orders – size, color, variant, or damaged shipments:
A.
We’ll cover all shipping expenses if you need to return or exchange your purchase due to our error. Our error is considered to occur when the shipment is received damaged or when an incorrect size, color, or variant has been sent compared to the specifications provided during your purchase submission.
B.
If you wish to return or exchange your purchase due to an error or any reason beyond our responsibility, you’ll be responsible for all shipping expenses.
REturns form
Need Further Help?
If you have any questions or need assistance with returns or exchanges, don’t hesitate to contact us at help@sardineanchovy.com. We’re here to ensure a seamless and enjoyable shopping experience.
